Darrell Hardidge is an industry-leading expert in optimising client loyalty for businesses. Known for his expertise in mastering client experience processes, Darrell assists businesses in achieving maximum client loyalty and empowers them to become market leaders in their fields.
Innovator of the loyalty metric Appreciation Certified™, Darrell and his research company Saguity have proven time and again that their unique measurement of appreciation solidifies a company’s market relevance and separates them from their competitors.
Darrell’s Seven-step Dy-Val Ladder brings together leading business theories into one applicable and proven methodology. These theories are published in his book The Client Revolution, a successful how-to guide that helps companies understand how to move beyond “satisfaction” and into the profitable realm of “appreciation.”
An engaging and leading speaker with the CEO Institute and major corporates, Darrell is highly sought after to deliver in-house seminars and workshops about optimising client experience.
Darrell’s clients vary from CEOs and big businesses to academics and entrepreneurs, all of whom he helps to understand how to deliver dynamic value.
Darrell travels internationally and across Australia as an inspirational and engaging speaker whose strategies and understanding of the client revolution are powerful assets for a modern company of any size venturing to become no.1.