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Five customer service mistakes that drive us crazy
Appreciation key to winning customers
Protect the bottom line by looking after what you’ve got
Boost your client conversion rate
The significance of customer experience in M&A
How to be proactive, not reactive
Why customer loyalty in only achieved by raising your customer service standards
Delivering a great in-store experience
Why CX Assurance is vital when considering a merger
What to do when leads drop off
Darrell Hardidge: founder and chief executive of Saguity
Back to the basics
Obsess over your customers, not your competitors
Seizing the golden opportunity
Darrell Hardidge on Australian leadership
How brokers can become a ‘source of valuable information in a sea of rubbish’
Obsess over your customers, not over your competitors
Client loyalty ‘extremely misunderstood’
In a challenging economy, you can only rely on customer loyalty
The great myth of customer satisfaction
Forget customer satisfaction
Darrell Hardidge: Customer experience specialist
Client appreciation is the secret weapon of travel agents
Avoid these key mistakes to keep clients happy
Does your small business need a CRM?
Client loyalty: the only thing you can rely on
