Darrell

About Darrell Hardidge

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So far Darrell Hardidge has created 16 blog entries.

Why you need to get back to the essentials to keep customers

2020-07-28T03:10:21+00:00

Personal touch still goes a long way It’s not so long ago that we had to personally engage with customers to communicate, either via phone or face to face. Writing a letter was the last resort; it had [...]

Why you need to get back to the essentials to keep customers2020-07-28T03:10:21+00:00

Obsess over your customers, not over your competitors

2020-07-28T03:09:54+00:00

Have you ever noticed the performance difference between two very similar businesses? One seems to be totally on top of it and the other you can tell is struggling. Considering the market conditions, they are same location, product/service, [...]

Obsess over your customers, not over your competitors2020-07-28T03:09:54+00:00

Want unshakable customer loyalty? Focus on appreciation

2020-07-28T03:09:02+00:00

Have you ever noticed a billboard that reads ‘100% satisfaction guarantee’? How about ‘our customers are completely satisfied with our service’? There’s a significant flaw in these headlines. It’s an assurance you’ll get what you expect and what you paid [...]

Want unshakable customer loyalty? Focus on appreciation2020-07-28T03:09:02+00:00

The connection between great customer experience and loyalty

2020-07-28T03:03:15+00:00

You can ask any CEO, SLT, Executive Team around the importance of customer experience (CX) and you will hear a resounding, ‘it’s critically important’. Then ask them to provide the CX data that measures how well they are [...]

The connection between great customer experience and loyalty2020-07-28T03:03:15+00:00

Client loyalty is the only thing you can count on

2020-07-28T02:53:15+00:00

Remember the 1980s classic Back to the Future? Well, it’s time to go back to the future in business process and remember how service excellence and client loyalty was everything to a business. There weren’t any websites, social media, [...]

Client loyalty is the only thing you can count on2020-07-28T02:53:15+00:00