Customer satisfaction is a term we've all seen on billboards and heard in ads—“100% satisfaction guaranteed.” But what does that really mean? Does it imply the alternative is 80% satisfaction? In today’s business world, customer satisfaction has become [...]
In today’s rapidly evolving market, businesses are facing a new reality: optimising customer service and experience is no longer optional—it’s essential for survival. The companies that thrive, especially in the post-COVID world, are those that have secured unshakeable [...]
The Importance of Stress Testing When we think about engineering or aviation, stress testing is a fundamental principle of safety. We would be shocked if it weren’t done. In a business context, where the goal is financial security, [...]
Expect the Unexpected We've all heard this phrase, but its relevance is more critical now than ever before. In the business world, it means constantly evaluating what you can control and influence and ensuring you have the experience [...]
Have you ever compared two very similar businesses and noticed a difference between their performance? One seems to be totally on top of their game, while the other is clearly struggling. Despite sharing the same market conditions, location, [...]
In challenging economic times, a company’s survival and success can hinge on the strength of its reputation. For business leaders, prioritising customer experience and team culture is not just a strategy for growth but a necessity for maintaining [...]
