“Challenge the beliefs around what creates unshakable loyalty. Raise the bar so that excellence is the standard, not the goal.”

Give your customers a reason to do business with you. Connect with their hearts and deliver an emotional experience that compels them to return. Engage your audience in your mission and have them become customer service champions who love to serve.

For over 20 years, Darrell Hardidge has specialised in helping high-performing businesses design and implement their customer experience and team culture. He has worked with billion-dollar corporations and privately-owned companies both big and small. He engages a diverse range of teams from the front line to the board level, ensuring everyone is on the same page.

Darrell’s keynotes are highly engaging and effective in causing permanent change and improvement. His company, Saguity, designed a powerful metric of customer appreciation that identifies the elements that set a business apart from its competitors. Darrell has delivered his extensive knowledge of what creates a market-leading culture to thousands of people and has inspired numerous successful teams to change their behaviour.

The published author of the best-seller The 10 Commandments of Client Appreciation and The Client Revolution, Darrell’s passion for service excellence sets him apart, and his experience based upon his own company’s IP enables him to engage and connect with any level of an organisation.

A speaker who walks the talk when it comes to defining the uniqueness of a market-leading organisation, Darrell will take your team culture and beliefs to a new and exceptional level and ensure your commitment to excellence.

Ready to talk?

Interested in booking Darrell for an event? Want to know more about one of Darrell’s masterclasses?