“For me and my business, the main difference of having Darrell work with our entire team is creating clarity in the direction we need to head, and the way we want to go about it. I had an idea of what I wanted to do, but Darrell has really helped me express this to my team and others in the business, including our trades and contractors.
The workshops have been instrumental in getting the message across of how important 10/10 is at Lekeal. It got everyone thinking about what score they might currently be at with jobs and how they can be a 10 instead of a 7 or 8. The discussions really highlighted that 7 or 8 isn’t the top and not good enough, and helped the team understand that our standard is a 10.
Having Saguity complete Leakeal’s CX research has been extremely helpful in identifying issues we never knew existed and enabled us to act quickly to create a positive client experience.
Some of the results were very surprising and it’s because it was from the client’s perspective and not ours. The difference of catching these issues at the right moment throughout the clients’ journey has been key to providing a high-quality service and product.”
Lekeal Pty Ltd